Mini & Me FAQ
Where is your felt from?
Mini & Me uses wool felt imported from Europe which is non-flammable as well as dirt and dust repellent. The felt is non-toxic and meets the standards of UNE-EN 71-2, UNE-EN 71-3 and is Oeko-Tex 100 certified. It has been seemed safe for the making of products for infants and young children.
How long do they take you to make?
Each toy is carefully hand stitched with attention to detail ensuring all stitches are even. From cutting out the pieces to stitching and adding the finishing details they take me between 3-6 hours.
My toy has got dirty, how do I clean it?
I would recommend you spot clean only. Felt is created by rubbing wool fibres together deeming this fabric not suitable for a washing machine.
Can you make me a custom toy?
Of course! Contact me on firstname.lastname@example.org or via the contact page and we can chat.
What are your shipping costs?
I send all packages out in New Zealand with a flat cost of $6.50, they are sent out via Pass The Parcel and are fully tracked. Each parcel comes in a box for protection.
I do offer international shipping, please contact me for an accurate quote. I will ship via the most economical option for you.
Do you gift wrap?
My shipping boxes are gift boxes, I can also wrap these or decorate with twine or a bow. Let me know when you checkout if this is a gift.
I am not happy with my purchase!
I am so sorry about this, please contact me on email@example.com so we can work this out together.